 How
do I download the free software? |
- Click on a 'Download' button. [They appear on each
page.] A software 'Download Options' box will appear
on your screen and ask you to choose one of the following:
- Run from Current Location.
- Save this program to disk.
- Select 'Save this program to disk'
and click OK.
- A gray 'Save As' box will appear.
Choose to save 'Jackpotcity_w.exe', an application,
to your desktop.
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What
do I do once the download has been completed? |
- You are now ready to install the Jackpot City software.
- Double click to open Jackpotcity_w.exe. The installation
wizard will then begin.
- Follow the prompts, when requested, and the installation
of the software will begin.
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Where
did I download the file to? |
- The default location is to your desktop.
- If you saved it somewhere else and cannot find it
then simply do this:
- Click on 'Start'/ 'Find'/ 'Find files
or folders'.
- Type Jackpotcity_w.exe in the 'Named'
field then click on 'Find now'.
- Remember to search using the 'Local
hard drives' option.
- Once you have found it, double-click to begin the
installation.
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What
is the installation file called? |
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What
are the minimum system requirements? |
- Pentium 100 Mhz
- 8MB Ram
- 32 bit operating system, Windows 95, 98 or NT
- 20 MB free hard drive space
- High color (16 bit) video card
- Modem with 14.4 bps connection speed
- Internet connection through any Internet Service Provider
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How
do I download more games? |
- Once you have connected to Jackpot City Online Casino
you will see that the grayed out games say 'Click to
download'.
- Select the game(s) you want to download.
- A 'Loading Package' box will appear.
- Close this and you can continue playing a game of
your choice while the game(s) download in the background.
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Why
is a game grayed out? |
- The Casino software highlights games that you have
not yet downloaded by graying them out.
- Games may be added to your collection at any time.
See How
I download more games?
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What
if I get an error while downloading further games? |
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Why
does it take so long to download new games? |
- The number of games you have selected, your Internet
connection, and conditions of your Internet Service
Provider's (ISP) network all affect your download time.
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How
do I register at Jackpot City Online Casino? |
- Once the software is installed and the Casino's main
screen is visible, select 'CONNECT' and then click on
the 'Register Now' button.
- Enter the requested details, making sure to exclude
any punctuation in the fields.
- On the second page, be sure to select either 'Real
for US$' or 'Free as a Guest' as your player type. Please
remember the password you choose - you'll need it later.
- Your password is case-sensitive and has to be entered
the same way each time you log in.
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What
is the minimum amount of Gaming credits that I may purchase?
|
- In order to start playing online, you will need to
purchase $20.
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I
want to play for free but I am asked for a Credit Card-
why? |
- You have opened a Real Money Account - please contact
City
Support for information on how to open a Guest Account.
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What
happens if I forget my password? |
- Please contact City
Support. Remember to have your registered details
handy, as they will be requested.
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Can
I play for free? |
- Guest Accounts are FREE and they never expire. Plus,
you can upgrade your guest account at any time and play
for real cash winnings! After all you are at the Home
of the Biggest Jackpots! However, you are most welcome
to remain a Guest Player.
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How
do I log in to the casino? |
- Connect to the Internet and run the Jackpot City software.
- On the main screen, click on the 'CONNECT' button.
- Enter your Account Number and password (or register
for an account if appropriate).
- Please note: your password is case-sensitive and has
to be entered the same way each time you log in. Should
you have any questions, please contact City
Support.
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What
is my password / account number [e.g. tjc00000000r]? |
- Please contact City
Support for assistance. Remember to have your registered
details handy, as they will be requested.
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How
secure are my credit card details? |
- Your personal Real Money Account number and password
must be supplied prior to any credit card transaction
taking place.
- Particular details are also requested in order to
purchase credits at Jackpot City Online Casino.
- Our preferred e-cash merchant, Proc-Cyber Services
(PCS), has an excellent Fraud Department skilled at
using the latest credit card control measures to ensure
confidentiality of your personal details.
- A record of every transaction made at Jackpot City
is kept - so should the need arise for a complete paper
audit the information is readily available.
- Please see the Fraud paragraph, under the 'Banking'
section for further details.
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How
safe is it to give my credit card details over the Internet? |
- To ensure that your personal information is protected
at all times, Proc-Cyber Services (our preferred e-cash
merchant) makes use of state-of-the-art SSL encryption
technology.
- Please see the Fraud paragraph, under the 'Banking'
section for further details.
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Are
my Gaming Account Number and password secure? |
- Jackpot City software uses 128-Bit encryption when
data is transferred over the Internet.
- Each player is issued with a unique Account Number
and players choose their own password, which they alone
can access.
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What
do I do if I need technical assistance or have an account
query? |
- Jackpot City provides free, round-the-clock support
to all casino players through the use of toll-free telephone
numbers and email addresses. Please click here for our
City
Support details.
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How
old do you have to be to legally play at Jackpot City? |
- Casino play is only available only to persons older
than 21, or the legal age of the majority in their jurisdiction,
whichever is greater.
- Minors may not, under any circumstances, play at Jackpot
City.
- If you require further information, please refer to
our Disclaimer.
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May
I register a Credit Card at Jackpot City that is not in
my name? |
- Proc-Cyber Services (PCS), our preferred e-cash merchant,
does not allow Players to register credit cards that
they are not signatories of.
- Should you wish to register your spouse's credit card,
we suggest that you contact them directly.
- If another person would like to play in our casino
via your PC, we strongly recommend that they open their
own Real Money Account.
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How
fair are the games at Jackpot City? |
- Jackpot City supports a Fair Gaming Policy, which
means that each time a game is played the software uses
a Random Number Generator to randomly produce the gaming
results.
- This ensures that no 'programming' advantage can be
created on the Jackpot City's side to favor the house,
and also stops players from gaining an unfair advantage
by counting cards or 'cracking the system'.
- The Random Number Generator is audited on an ongoing
basis to ensure compliance with Las Vegas standards.
Click
here to view our audited Payout Percentages.
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What
happens if I lose my connection to the gaming server? |
- The gaming server archives all transactions in real
time and is a reliable source of each gaming event.
- Should you lose your connection to the gaming server,
it will automatically complete the transaction.
- The balance on the server when logging into the Casino,
after a connection has been interrupted or lost, will
reflect the true balance after completion of the last
wager prior to the communication breakdown.
- A complete playing audit is available. Contact City
Support if you require one, or click
here to view it for yourself.
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